Frequently Asked Questions
Where are you located?
Paradise PMU Supply is an artist-owned, Oʻahu-based PMU supply business serving artists in Hawaiʻi and across the U.S.
Do you offer local pickup?
Yes! Free Oʻahu local pickup is available for eligible orders. Pickup instructions are provided after checkout.
How do I place an order?
Shop online, add your items to your cart, and complete checkout with your preferred shipping or pickup option.
Can I cancel or change my order?
Contact us as soon as possible. Orders can be canceled before shipping; once an order is packaged or shipped, changes may not be possible. A 15% restocking fee may apply to canceled orders.
Can I add an item to an existing order?
If your order has not shipped, contact us and we'll do our best to accommodate your request.
Where is my order?
Tracking information is emailed once your order ships. You can also use our Order Tracking page.
How much is shipping?
Shipping is calculated at checkout.
When will my order ship?
Orders placed by 2:00 PM HST Monday–Friday typically ship the same business day, subject to product availability. Orders placed after the cutoff, on weekends, or holidays ship the next business day.
How long will delivery take?
Delivery times vary by carrier and destination. Transit times are estimates and are not guaranteed.
My package says delivered but I can't find it. What should I do?
Check your delivery area and tracking details, then contact the carrier to file a claim. We can assist when possible but are not responsible for packages confirmed as delivered or lost/stolen after delivery.
I entered the wrong shipping address. What should I do?
Contact us immediately. Once an order ships, we cannot guarantee an address change. Additional shipping costs caused by incorrect addresses, refused packages, or returned orders are the customer's responsibility.
Are your products authentic?
Yes. Paradise PMU Supply sources products directly from manufacturers and authorized suppliers.
How should I store my pigments?
Always follow the manufacturer's storage instructions on the product packaging.
Do you sell expired products?
No. Products past their expiration or best-by date are not sold as regular inventory.
I received the wrong or damaged item. What should I do?
Contact us within 7 days of delivery with your order number and photos so we can review the issue.
What if an item is out of stock?
Check the product page for restock information or contact us for assistance.
Can I return a pigment?
No. Pigments, needles, machines, PPE, and other hygiene-sensitive products are non-returnable.
How will I receive my refund?
Approved refunds are issued as store credit via e-gift card, which does not expire.
Where can I find your shipping and return policies?
Our Shipping & Returns page includes complete information about shipping, returns, refunds, exchanges, and related policies.
How can I contact you?
Email sales@paradisepmusupply.com.
Customer service: Monday–Friday, 9:00 AM–4:00 PM HST.
We typically respond within 1–2 business days.