Shipping & Returns

By placing an order, you agree to the terms outlined below.

Shipping Policy

Shipping Rates: Calculated at checkout

Processing: Orders placed by 2:00 PM HST Monday–Friday typically ship the same business day, subject to product availability. Orders placed after 2:00 PM HST, on weekends, or holidays ship the next business day.

Delivery: Carrier delivery times are estimates and are not guaranteed. Once an order has shipped, delivery delays are the responsibility of the carrier. Please make sure your shipping address is complete and accurate. Customers are responsible for additional shipping costs resulting from incorrect addresses, refused or unclaimed packages, or returned packages.

Lost or Stolen Packages: Paradise PMU Supply is not responsible for packages confirmed as delivered but reported missing or stolen. If your tracking shows "delivered" but you cannot locate your package, please contact the carrier to file a claim. We will assist where possible. We do not provide refunds or exchanges for any packages that are lost or stolen.

International Orders: We currently only offer international shipping to Canada. Customers are responsible for customs duties, import taxes, tariffs, and other fees charged by their country. We are not responsible for customs delays, refused deliveries, or additional international shipping costs.

Returns & Refunds Policy

Returns: Returns are accepted within 14 days of delivery. Items must be new, unused, unopened, in their original packaging, and complete with all original accessories.

Non-Returnable Items: We do not accept returns or exchanges on pigments, needles and cartridges, machines, anesthetics, PPE, clearance or final-sale items, or products discounted due to an approaching manufacturer best-by or expiration date.

Return Shipping: Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds: Approved returns are issued as store credit via e-gift card only. Store credit does not expire. Paradise PMU Supply may refuse a return or apply a 15% restocking fee if the return does not meet our requirements.

Damaged, Missing, or Faulty Items: Please contact us within 7 days of delivery with your order number and clear photos or videos of the issue. Claims submitted after 7 days may not be eligible for replacement, store credit, or other resolution.

Order Cancellations: Orders may be canceled before shipment. Once an order has been packaged, a 15% restocking fee may apply.