FAQ

ABOUT PARADISE PMU SUPPLY

Where are you located?

Paradise PMU Supply is an artist-owned, Oʻahu-based PMU supply business serving artists in Hawaiʻi and across the U.S.

Do you offer local pickup?

Yes! Oʻahu local pickup is available for eligible orders. Pickup details and instructions will be provided after your order is placed.

ORDERS

How do I place an order?

Shop online through Paradise PMU Supply. Add your items to your cart, proceed to checkout, and select your preferred shipping or pickup option.

Can I cancel my order?

Orders can be cancelled before they are shipped. Once an order has been packaged, a 15% restocking fee may apply.

Can I add an item to an existing order?

If your order has not shipped, contact us as soon as possible. We cannot guarantee that items can be added or combined.

Where is my order?

Once your order ships, you'll receive an email with tracking information. You can also use our Order Lookup page to check your order status.

SHIPPING

How much is shipping?

Hawaiʻi: $9.95 flat rate
Mainland U.S.: $12.95 flat rate
Free shipping: Orders $100+

Oʻahu local pickup: Free

When will my order ship? How quickly will my order ship?

Orders placed by 2:00 PM HST Monday–Friday ship the same business day, subject to product availability.

Orders placed after 2:00 PM HST, on weekends, or on holidays ship the next business day.

How long will my order take to arrive?

Delivery times vary by shipping service and destination. Carrier transit times are estimates and are not guaranteed.

My tracking says "Delivered," but I can't find my package. What should I do?

Check your tracking information and delivery area first. If you still cannot locate your package, contact the carrier to file a claim. You may also contact us for assistance.

Paradise PMU Supply is not responsible for packages confirmed as delivered or packages that are lost or stolen after delivery.

I entered the wrong shipping address. What should I do?

Contact us immediately if you notice an incorrect address. Once an order has shipped, we cannot guarantee that the address can be changed.

Customers are responsible for additional shipping costs resulting from incorrect addresses, refused packages, missed deliveries, or returned packages.

PRODUCTS

Are your pigments authentic?

Yes. Paradise PMU Supply sources products from manufacturers.

How should I store my pigments?

Follow the manufacturer's storage instructions listed on the product packaging.

Do you sell expired products?

No. Products past their expiration/best-by date are not sold as regular inventory.

I received the wrong item. What should I do?

Contact us within 7 days of delivery with your order number and photos of the item received. We'll review the issue and assist you with the next steps.

What if an item is out of stock?

If an item is unavailable, you can check the product page for restock information or contact us for assistance.